The Analytical Department at Artezio (LANIT Group of Companies) conducted a research to evaluate how convenient and technologically advanced e-government services are in various countries. Among the leaders are the UK, Australia, South Korea, Singapore, and Finland. The government agencies of these countries created the most favorable conditions for remote interaction with their citizens. Belarus occupies the 18th position in this ranking, with Moldova and the Czech Republic being behind.
Artezio’s analysts and technical specialists drew on the United Nations E-Government Development Database (UNeGovDD) that contains information on the development of e-government services in the UN member states. Evaluating the convenience of public Internet services, Artezio’s analysts took into account the following parameters: the availability of a single entry point (a portal), the convenience of information search, the possibility to get online services, and the simplicity of the authentication procedure. Additionally, they evaluated the scalability of services taking into account technological development.
According to Eugen Rozin, Chief Business Analyst at Artezio, “Public online services are the most popular digital products for many people, and for some citizens they determine the value of technologies and Internet access. However, online services not always meet users’ expectations and industrial standards. There are many examples when public online solutions have been created just for the check in the box, having no potential for further development. At the same time, we can see the desire of the countries included in the Top 20 to simplify administrative processes, create affordable and reliable systems for delivering public services. The progress of the UK in this regard is most noticeable. In this country, it is already possible to declare and pay taxes, get driver’s licenses, and use local services remotely. The Internet allows people in the UK to have access to the healthcare and pension systems.”
As for the advances of the countries in the e-government sector, Artezio’s analysts singled out the Republic of Korea that introduces innovations in e-government, implementing a plan to transfer more than 750 services for citizens to the cloud. The US attitude to the digital space also looks interesting: Americans rank the Internet as their national value along with land, water resources, air, and space.
In Russia, e-government services develop dynamically, with the full support of the state.
Evaluating the success of Belarus, the specialists highlighted the rapid evolution of e-government services. The quality and accessibility of many services are equal to European ones. However, as in Russia, the most popular e-government services are not yet represented in the country.