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PROJECT FACTS


User Profile

Healthcare Company

Services

Application Development

Functional Area

Healthcare IT


CHALLENGE

To develop a call-center application software engine for patient randomization, study drug management and voice based systems for data collection


SOLUTION

The scope of this project included a number of major product releases and maintenance releases.

There are the key features that had been proudly implemented:

  • Microsoft Telephony Application Programming Interface (TAPI) compliant telephone service providers support including VoIP devices
  • Integration with non TAPI Dialogic/Eicon Diva telephone hardware
  • Speech recognition and text to speech feature implementation using SAPI and Microsoft Speech Server
  • SNMP provider implementation for remote monitoring and control call-center system instance
  • Advance line control and monitoring system that significantly improve application durability and eliminate unplanned shutdowns

SOLUTION

Artezio has successfully implemented a number of major product releases and definitely met and exceeded the Customer’s expectations.